Monday 26 December 2016

How do I start a call center with low investment?

With the growing economy and the fast paced life, all of us are looking forward to possibly run a side business. Often, as soon as we think of starting a side business, the first and foremost question that arises is that ‘what could be the best business with the least possible investment?’ 

The answer includes ‘a contact center’. All you would need to do is get a good Call Center Software and follow these steps:

1.    To start a call center you will first need to decide the type of call center you want to run based on the contracts you want to take up. Your contact center could be an inbound, outbound, telemarketing or a web-enabled one. You could then pick a Call Center Software Solution depending on your requirement.

2.    Now, when you have looked at the type you want to start off, you should look at local and state regulations. Start by filing your documents with the finance and taxation department. If you are starting a home based call center you should check the zoning restrictions as well. 

3.    You can move ahead and start making a detailed business plan which should include investment needed, equipment cost, marketing activities, projected sales and employee salaries.

4.    By now you already have a clear picture in your head about how big or small the business would be. You can thus take a step ahead and invest in a few necessary equipments like office supplies, computers, phones, headsets, internet connection and telephone lines. 

If you are looking forward to make life easier for your employees and speed up operation, don’t forget to buy an Outbound Call Center Software which will enable you to manage calls, keep a track of data and call log.

5.    You can now look forward to hire one or two employees depending on the scale of operations you wish to run. When you hire employees look for someone with prior experience into call centers and good operational skills. 

Train them on the newest Cloud Contact Center Software and look at their communication and decision making skills.

6.    Research about companies or contact centers which outsource projects, depending on the scope and cost of the project. If you are planning to take up projects relating to sales or advertising, be sure to install the Best Telemarketing Software.

7.    Furthermore, you can do an online search about companies that hire work-from-home services. You can train your employees on Virtual Call Center Software to enhance their efficiency.

8.    If you want to take an office premise, you should possibly look for options to suit your pocket. Furthermore, you should look around and learn more about the local competitors.

9.    While you look at all the above mentioned things, it is also important to look at your target market. If you want to specialize and operate a contact center for telecommunication companies or maybe software companies, you can look at giving them promotional offers and choose a Customer Contact Center Software Solution to suit their needs.

10.    You are now ready to kick off your very own call center. You can look up for clients online through 
various ad campaigns or advertise in business journals.

CASE STUDY:

It is always easier to learn from others and understand better solutions. So, let us look at a real life example. The case in point is a person who was working in an automobile company. With the increasing demand he thought of having a side- business which would add to his income. After some discussion with his colleague, he decided to start of a call center.

CHALLENGE:

He recruited 2 employees who would dedicatedly work for this call center. They had phone lines and internet connectivity. However, with the growing operations it had become difficult to track calls and generate reports.

SOLUTION:

It was time he went back to his colleague asking him for a solution to this problem. This colleague suggested opting for a virtual call center software which would ease the process. This further made it easier to maintain call logs and track real time data. 

Sounds easy going right? Virtual call centers are always better to start off with due to its low cost mechanism. With all the other features, be sure to host a web-enabled service which is the most desired service by contemporary customers. Now it is easier for you to be the best, all you need to do is pick the Best Call Center Software.


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