How Do I Start My BPO Business?

Business Processing and Outsourcing (BPO) is a sub domain of outsourcing which involves contracting operations/responsibilities to a third party service provider, for instance: payroll management. Contact centers continue to rule as a communication method between customers and companies. 

Businesses facing financial constraints or lack of employ’s, benefit from outsourcing. Wondering how you could be part of this booming industry by starting off your own BPO? 

You’ll need to get all the necessary tools like the essential Call Center Software and decide your plan of action. To make it easier for you, here are few things you should consider:

1. The first and the most important step is to start developing a business plan, ‘Your Plan of Action’ as you rightly call it. While you make a business plan you will need to sketch out the company description, funding requirements, management functions, services you will be providing and future projections for your BPO. 

Furthermore, you’ll need to have a proper executive summary and get Call Center Software Solutions to suit your requirements.

2. Moving ahead, you will need to choose a business entity depending on your company requirements. Don’t forget! Every business entity carries its own responsibilities in terms of legalities and taxes. So, make sure you have adequate knowledge about every entity before you pick the best one for your BPO. 

You may learn about business entity through the secretary of state’s website and register a business name through the same.

3. You would surely want to make the work flow simpler through Outbound Call Center Software but, don’t neglect rules and regulations! Be sure to learn about Do Not Disturb listings in your country.

4. After you’ve brainstormed about how your BPO is going to work, take a sneak into rules and regulations you will need to abide by as a telemarketer. 

You can optimize sales/advertising and make the functions more result- oriented by renting the Best Telemarketing Software.

5. Choosing an appropriate business location is equally important. This would require you to analyze the location and understand if you have any competitors nearby or whether you will hold monopoly in the area.

6. If you plan to host a virtual call center with employees working from home, you wouldn’t need to think about renting/purchasing a location. You will only need to setup a Virtual Call Center Software. Virtual offices, used for business purpose, are usually tax deductible.

7. In case you think you should rent/buy a place, you will need to look at all the possible options to best suit your needs in the location chosen. If you opt for a bigger office at a very initial stage of your business, paying off salaries, rent and other expenses it going to be a big time loss. 

So, start off with a small office and maybe one or two employees. Virtual Offices are always advisable.

8. After you’ve got an office premises, you’d want to look at things you’ll require to run your BPO. Get the necessary equipments, decide a workflow, get phone connectivity and an internet connection, look at the necessary software’s, customer survey tools and a few secondary items such as office supplies and cleaning products.

9. Now since you’ve looked at all the other aspects and are ready to start your BPO, let’s look at the hiring part. You will need to sketch out the quality of employees you require and their job responsibilities. 

After you’ve made a note of all the above and have completed the interviewing process, you will need to look at the on-boarding and training part as well. 

You should possibly consider training them on Cloud Contact Center Software, as this will prove fruitful in managing the work flow later. Get ‘On Call’ employees and use them for smaller projects, so that when work dries up they can go home. You surely don’t want to jump ahead of your time, do you?

10. You are almost there and ready to take off! By this time you know that you’ve successfully setup a call center. Now, you need to start advertising you BPO to attract more and more clients. 

The best way to advertise could be through social media websites, although you can consider other platforms as well. Many companies will be leery about opting for a new call center, so give them ‘Free Trials for a period of three months or so’ – but keep these trials short to avoid losses.

Even before you do all this, be an expert in the field yourself. You are the one who is going to supervise work and train people on equipments and functions like IVR, Automatic caller information screen pop, call conferencing, call monitoring, call barging, call recording and reporting. 

You will also have to look at the possible, integration of equipments with your business tools. Train yourself to train your employees and get the Best Call Center Software on-board.