Monday 30 January 2017

Top 6 Best Ways To Capture Customer Feedback For Enterprise Products



A business firm needs to evaluate its business strategy from time to time. However, mere theoretical planning and analysis will not help. 

A business owner should also listen to the consumers, their grievances, and feedback. This makes the use of call center software solutions important within the center. 

It records call conversation between the calling staff and consumers while facilitating easier comparison to know the number of satisfied and unsatisfied customers for your products.

If your customers have some reservations and feedback regarding your products, then it is the best time to revisit your sales strategy and improve your after-sales-service. 

The cloud contact center software is an important tool that supports multi-party call conferencing. It means that if a customer wants to give his feedback to the call center head, then the call executive can directly connect the client to his boss in the midst of a live chat.

1)    Creation of a feedback form: In order to improve the quality of service on a continual basis, it is important that every business firm should develop a feedback form for their customers. 

It should be mobile-friendly, user-friendly and must have all the necessary questions. The best telemarketing software benefits the contact center to record each of the customer’s feedback into the system without any fail or mess up.

2)    Use of Engage form: It is an extremely useful tool to receive feedback from the customers, gain leads and understand their problems. 

This digital form performs better with the installation of outbound call center software in the system preventing customers from spamming with the same questionnaires.

3)    Website Surveys: This is a vital tracking tool, which helps the website to keep a record of the number of visitors logging on to the site daily, their geographical location, bounce rate and browsed pages. 

It helps the entrepreneur know several insights of the website. The calling executive can study the customer’s feedback using the outbound calling software and draw necessary inferences from them.

4)    Social Media Updates: Sharing of customer feedback form on the social media is also another useful strategy. 

Most of the people spend a lot of time on social media, and a company often puts their official questionnaire on the social sites seeking viewers and customers’ opinion on the same. 

The best call center software helps in analyzing the customer’s opinions and views, which allows an automatic call back to the customers at a convenient time for direct interaction.

5)    Online Survey Tools: A contact center can also utilize such tools for the successful conduct of the online survey. 

It is highly useful to get valuable feedback for enterprise products. Some of the other options before a company are to choose: Survey Monkey, Survey Gizmo, and others. 

These online surveys present the feedback queries to customers randomly in a systematic manner. A contact center supervisor can then plan his future sales strategy using the installed call center software

It helps the telecalling executives to resolve customer’s questions in the first call itself. This tool enhances customer support service largely.

6)    Email-Message Survey: In your official emails, simply add the link to survey questions as a feedback. When a user clicks the link, a new tab opens in the browser. 

It should then reveal more questions to the customers with a thank you message in the end. If more and more customers open the link, then obviously the trick is working.

The sophisticated customer contact center software solutions package in the system assists the contact executive to keep these mail records for future reference. 

Such advanced tools are also useful to initiate hassle-free communication without any network error even in the late night. It is necessary to resolve the doubts of the overseas clients.

Some company also puts feedback forms directly on the site. On-site survey tools like Qualaroo, Survicate, and Temper offer visitors a chance to register their feedbacks and complaints on the site instantly in no time. 

The telecalling executive can use this data to inform the contact center supervisor about the general response of the customers using the advanced cloud customer service software

The software records all feedbacks and helps the calling agent to separate the negative response from the positive ones. 


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1 comment:

  1. This article provided me with a wealth of information about Telecalling Software India. The article is incredibly helpful and offers some of the most useful information. Thank you for sharing it with us.

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